Easy AuctionTools Readme and FAQ

FIRST TIME DOWNLOADERS:
You may also need one or more of the following files if you are receiving the errors listed below when you first run the program. ONLY install them if you are getting the error shown or have been instructed to download them by our support staff.

Windows 2000 and XP users:
To prevent lockups when importing fees or dutch auctions you will need to follow the patch directions below.

Frequently Asked Questions

How much does Easy AuctionTools cost?	Are there any monthly fees, per item costs, etc?
Is there a difference between the trial version and the registered version?	Will I be charged if I don't cancel the trial?
How many computers can I install my registered copy onto?	My auction data is important to me. How do I protect it?
Can I purchase before the end of the 30 day trial?	How can I remove the trial from my system?
I use AOL, Juno, MSN, Yahoo! Mail, HotMail or some other non-SMTP based email service. Can I still use Easy AuctionTools for emailing?	Do I have to list my items using Easy AuctionTools?
Why do I see "Requestor not the seller" on the Last Import page?	Why don't I see my descriptions?
What if I have a question not listed here?	Where can I send suggestions?

Please check our home page at http://www.auctiontools.net for the latest price. You will see it near the bottom of the main page.

No, once you have purchased Easy AuctionTools there are no additional charges. Of course you still pay your normal eBay fees as you have in the past.

No, the trial version is identical in every aspect except that the trial will cease functioning after 30 days.

No. The program will expire at the end of the 30 day demo period? If you want to continue to use it you need to make payment through the registration screen.

Yes, though we ask that you configure and test the program before purchasing to be sure it suits your needs.

If you decide you do not wish to purchase Easy AuctionTools you can use the Windows Add/Remove Programs control panel to remove it, then delete the directory it was installed in.

If you use Easy Auctiontools for yourself you can install it on all your own personal computers. Even if you have multiple userids on Ebay. You cannot install it on anyone elses computer. If several people use Easy Auctiontools in a network environment you need to have purchased a copy for each computer it's installed on. If Easy Auctiontools is installed at several locations with different employees using it you also need to have purchased separate copies.

Easy Auctiontools comes with a database backup utility. It will run when you exit the main program. Save the backup file to a safe location, you hard drive floppy drive, zip or CD recordable drive. The file can become quite large so it's not always possible to save it to floppy disk. You can also manually save the database file. The file containing your data is called AT.MDB.

I use AOL, Juno, MSN, Yahoo! Mail, HotMail or some other non-SMTP based email service. Can I still use Easy AuctionTools for emailing?

Yes. Go to the Help / Contents menu to bring up the Help file, then selecting the Emailing section. Scroll down about half way in that topic and you will see how to set up email for AOL users. This also applies to the other services mentioned.

No, you may list your items using any method you wish and Easy AuctionTools will then import them from Ebay.

If you are not seeing any auctions import, take a look at the status line at the bottom of the screen to see what it says. You can also go to the Browser tab and click the Last Import button to see if eBay gave an error. When contacting support about any importing problem we will need this information, as well as the version number you are using.

Use the Sign Out link on that page, the do the update again. This will happen if the cookie from a previous import is different to the current cookie. This could be due to switching between multiple userids, or from signing in from multiple browser windows.

In order to give you the fastest auction importing, descriptions are not imported as part of the main import. You can quickly see the item description by highlighting the auction on the Multi List View then clicking the Browser tab. This will display the item page on eBay which is available for 45 days after the auction ends. You can import individual descriptions using the Get Description buttons on the Import toolbar.

First take a look in the appropriate section of the Help file. The help file explains the use of the various menus and tabs within the program.

From the Help menu you can also access our Support Forum where you can use the search option to find answers to questions that have been asked in the past. Note: Before you can post messages on the forum you need to use the "Register to post messages" link near the top right corner of the forum page.
If reporting a problem you are encountering please always list the version number, the FULL text of any error message you are getting, and what you were actually trying to do at the time the problem occurred.

We can also be reached by email at support@auctiontools.net though we recommend using the support forum instead for the fastest response since any messages posted on the forum are automatically emailed to us.

Support questions are answered 7 days a week. Our typical response time is less than an hour between the hours of 10am and 9pm PST. There may be occasional delays however they are very rare. If delays of over a day are expected it will be announced on the support forum.